When you find errors early, your users may not notice that the error occurred, which gives you more time to determine the root cause and fix the issue. Finding errors before your users doįinding production errors before your users report them gives you some time to think calmly about the solution. Gene Kranz at his console on May 30, 1965, in the Mission Operations Control Room, Mission Control Center, Houston. We can use Kranz’s simple, yet important, strategy when we approach debugging a Ruby application. Let’s not make things worse by guessing.” Gene Kranz, director of the mission control team that saved Apollo 13, sums up their approach to problem-solving when he said, “Let’s work the problem, people. An example of a high-performance team that often needs to find the root cause of a serious issue under pressure is the mission control team at NASA.
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